At RentOk, we are dedicated to providing a seamless delivery experience for our customers. Here’s an overview of our shipping policy:
1. Delivery Locations: We currently deliver to Gurgaon.
2. Delivery Tracker: You can track your delivery status conveniently through our mobile app, available on both the Play Store and App Store.
3. Delivery Timeline: Our standard delivery time frame is 1-3 days, depending on customization and stock availability. For essential items like mattresses, reverse osmosis (RO) units, and beds, we aim to deliver them within just 1 day.
4. Assembly and Installation: We provide assembly and standard installation services for all delivered items to ensure everything is set up properly for your convenience.
5. Condition Upon Arrival: Our team ensures that all products are in excellent condition before delivery. If you notice any issues upon receipt, please notify our team immediately.
6. Customer Responsibility: Customers are responsible for ensuring that the delivery location is accessible. This includes providing clear access for larger items, such as ensuring there are no obstacles in hallways or doorways.
7. Returns: If you encounter any issues with your order upon delivery, please refer to our Return and Exchange policy for guidance.
8. Shipping Charges: Enjoy free shipping on all orders! However, if the lift is not operational or the stairs are too steep, resulting in additional effort for our delivery personnel, a nominal fee may be added to compensate for their extra work.
We appreciate your trust in RentOk and look forward to providing you with high-quality furniture and exceptional service!
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