Question 1

Are the products shown on the website matching to be what is delivered actually?

Accepted Answer

The products displayed on our website are mostly actual photographs from our rental inventory collection. While the specific piece you receive may have slight variations in shade or grain pattern (as is natural with furniture), it will match the design, style, and quality standards shown in our images. We pride ourselves on authenticity - which is why we showcase real pieces from previous rentals rather than using stock photos.
Each piece in our collection undergoes thorough quality checks to ensure it meets our high standards before delivery. If you have specific requirements or would like to see more detailed images of currently available pieces, our customer service team would be happy to assist you.

Question 2

Are the products new or used?

Accepted Answer

All furniture from RentBasket(formerly RentOk) is delivered in either New or Mint condition. Our Mint condition pieces undergo professional refurbishment and thorough restoration, making them virtually indistinguishable from new furniture. Each piece receives meticulous inspection, detailed cleaning, and expert care before delivery.
As our business continues to grow rapidly, we're constantly expanding our inventory with brand-new furniture. This means an increasing number of our customers are receiving newly purchased pieces. Whether you receive a new or mint condition item, you can be confident that every piece meets our stringent quality standards for appearance, functionality, and cleanliness.

Question 3

Who is responsible for the maintenance of the products?

Accepted Answer

At RentBasket(formerly RentOk), we ensure worry-free furniture rental with our comprehensive maintenance Policy:
Our Responsibility:
 • Regular maintenance checks and servicing
 • Repairs for any manufacturing defects
 • Normal wear and tear issues
 • Any structural or functional problems that occur with proper usage
 • Professional deep cleaning when required
Customer's Responsibility:
 • Basic day-to-day cleaning and care
 • Following provided care instructions for specific furniture pieces
 • Reporting any issues promptly through our customer service
 • Taking reasonable precautions to prevent damage (like using coasters, avoiding direct sunlight where advised)
 • Any damage beyond normal wear and tear
If you notice any issues, simply reach out to our customer service team. We typically respond within 24-48 hours and will schedule a maintenance visit if required. For your convenience, we provide care guidelines for each furniture piece upon delivery.
Remember, well-maintained furniture enhances your living space and ensures you get the best value from your rental. Our team is always here to guide you on proper furniture care.

Question 4

In which cities does RentBasket provide its services?

Accepted Answer

Currently, we are serving Gurgaon, Noida, Greater Noida, and Ghaziabad. We are expanding, allowing us to provide exceptional service and prompt delivery to all our customers in the region.

Question 5

What is the referral scheme?

Accepted Answer

Spread the Joy, Earn Real Cash!
When your friend joins RentBasket(formerly RentOk) through your referral, you earn 50% of their first month's rental value as cash rewards!
For example:
 • If your friend rents furniture worth ₹10,000/month, you earn ₹5,000 in cash
 • No maximum limit on referrals - the more friends you refer, the more you earn
 • Rewards are processed once your friend's first month of service is complete
Ready to refer? Share your unique referral code or ask our team how to get started!"

Question 6

Do you charge rent in advance?

Accepted Answer

Yes, we charge one month's rent in advance. For added flexibility and savings, we offer exclusive discounts when you choose to pay quarterly, biannually, or annually. For example, our 12-month plan already includes a discounted rate, and you can save even more by opting for a quarterly, six-month, or yearly upfront payment.

Question 7

What is the procedure to get my security refund if I want to cancel my subscription?

Accepted Answer

We’re proud of our track record of hassle-free security refunds, as our customer reviews confirm. Here’s the simple procedure for receiving your security refund upon cancellation of subscription: Provide Notice: Please inform us at least one month before the last day of your subscription. Product Pickup and Inspection: Our team will coordinate with you to arrange the pickup. Before collecting the items, we’ll perform a thorough inspection to ensure they’re in good condition. Refund Process: Within 7 days of pickup, we’ll complete all necessary formalities and initiate your refund directly to your account, ensuring a seamless and reliable experience.

Question 8

Under what circumstances, I will be charged for the services.

Accepted Answer

Our goal is to provide you with a worry-free rental experience, and we understand that normal wear and tear happens. However, repair charges may apply under specific circumstances:
1. Damage Beyond Normal Wear and Tear: If the product is returned with damages beyond typical usage—such as structural damage, large stains, scratches, or other significant issues—repair costs may be applied.
2. Intentional or Negligent Damage: If the item shows signs of intentional damage or neglect, repair charges will be assessed accordingly.
3. Alterations to the Product: Any alterations, such as modifications or disassembly without prior approval, may result in repair fees.
Our team will always perform a thorough inspection and will communicate any applicable charges clearly. Rest assured, we’re here to support you in maintaining the quality of your rental items!

Question 9

What is the Response(TAT) time in case the rented articles are not working as expected?

Accepted Answer

We strive to provide prompt support in case any rented item does not perform as expected. Our turnaround time (TAT) for resolving such issues is as follows:
1. Report the Issue: Please inform our customer support team as soon as you encounter a problem.
2. Response Time: Our team will acknowledge your request within 24 hours and schedule a technician visit if needed.
3. Resolution: Depending on the nature of the issue, we aim to complete repairs or replacements within 3-5 business days. For more complex repairs, we’ll keep you informed about the expected timeline.
Our goal is to ensure minimal disruption to your experience and provide a reliable, seamless service.

Question 10

What should I do if I receive articles of poor quality?

Accepted Answer

We are committed to delivering high-quality, well-maintained furniture, backed by strict quality checks. However, in the unlikely event that you receive an item that does not meet our quality standards, please rest assured that we are here to help. Unforeseen issues, such as transportation challenges or difficulties with stair or lift access in the building, may occasionally affect product condition upon arrival. If you report any quality concerns within 24–48 hours of delivery, our team will promptly arrange a replacement at no additional cost. Your satisfaction is our top priority, and we’re dedicated to ensuring you receive products that meet your expectations.

Question 11

How can I raise a concern if I am not satisfied with the services?

Accepted Answer

If you're not satisfied with our services, we’re here to make things right. The quickest way to address any issues is through our RentBasket Ace Mobile App, where you can directly raise your concern for immediate attention, as the ticket will be directly assigned to the service professional, and you can track its progress. Alternatively, you can reach out to our HelpDesk at +91 9958187021 or email us at support@rentbasket.com. Our team is dedicated to resolving your concerns promptly and ensuring a positive experience with RentBasket.

Question 12

Do you customize the Products?

Accepted Answer

Yes, we do limited customization of the products! We offer trendy designs with the option to customize the color of the fabric for sofa sets and beds. Please note that unique or intricate customizations may incur additional costs. Our team is here to assist you in creating the perfect piece to suit your style and needs!

Question 13

Can I adjust the rent with my security for the last month of my subscription?

Accepted Answer

No, adjusting the last month's rent with the security deposit is not permitted. We require the final month’s rent payment to be made as usual, allowing us to issue an invoice and complete the necessary formalities. Once your tenure ends and the items are picked up, we’ll ensure a hassle-free refund of your security deposit within 7 working days, after adjusting any charges for repairs beyond normal wear and tear.
Our strong record of reliable security refunds, as reflected in customer reviews, demonstrates our commitment to a transparent and smooth experience.

Question 14

Are RentOk and RentBasket the same company?

Accepted Answer

Yes! RentBasket — formerly known as RentOk Furniture — is proud to continue serving customers in Gurgaon, Noida, Greater Noida, and Ghaziabad. As we grow and evolve, we felt the need for a fresh identity — one that resonates more deeply with our customers and leaves a lasting impression. With a renewed vision to offer high-quality furniture rental solutions across a wide range of categories, RentBasket is set to become a leading name in the industry. Our goal is clear: to be the No. 1 furniture rental brand across India.

Question 15

Is it possible to place an order online?

Accepted Answer

Yes. You can place the order RentBasket mobile app. Download mobile app on your mobile and sign-up. Once signed up, you can choose your products and make your payment. The order will be delivered in 24 hours

Question 16

Will RentBasket serve the order placed from the mobile app?

Accepted Answer

The orders placed from the mobile app will be served after the KYC team completes its background check of the user.  If the verification fails due to any reason, the order will be rejected and money will be returned within 3 working days.

Gurgaon:

995-885-8473

Noida:

995-800-4438

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Gurgaon ( mobile: 9958858473 )

C9/2, Lower Ground Floor, Ardee City, Sector 52, Gurugram, Haryana 122003

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Noida ( mobile: 9958004438 )

Plot No B.L.K 15, Basement, Sector 116, Noida, UP 201301